Ferraplay Casino

Privacy Policy

Your privacy matters to us, and this policy explains exactly how we collect, use and protect your personal information when you play at Ferraplay. We've written this document to be clear rather than clever, because legal jargon helps nobody. Reading through it should give you a proper understanding of what happens to your data from the moment you sign up.

Ferraplay operates under Curaçao licence 8048/JAZ and takes its data protection obligations seriously, including those arising under the General Data Protection Regulation (GDPR). Where United Kingdom law applies to your use of our services, we aim to meet or exceed those standards too.

1. Nature and scope of personal data collected

When you register with us, we ask for certain details to set up and manage your account properly. This isn't us being nosy — it's what's needed to run a secure, compliant gambling platform and to verify who you are, as required under anti-money laundering rules.

The categories of data we collect include:

  • Identity details such as full name, date of birth and gender
  • Contact information including postal address and phone number
  • Account credentials and security information
  • Payment and transaction data, including deposit and withdrawal history
  • Identity verification documents such as passports or driving licences
  • Device and technical information, including IP address and browser type
  • Gameplay activity, including betting patterns and session duration
  • Communication records from customer support interactions

2. Purposes and objectives of data processing

We don't collect data for the sake of it. Every piece of information we hold serves a defined purpose, whether that's running your account, keeping our platform secure, or meeting our regulatory obligations as a licensed operator.

Our processing purposes include:

  • Creating and managing your player account
  • Verifying your identity and age in line with licensing requirements
  • Processing deposits, withdrawals and payment transactions
  • Detecting and preventing fraud, money laundering and underage gambling
  • Providing customer support and responding to enquiries
  • Improving our games, website functionality and overall player experience
  • Sending account-related communications and, where permitted, marketing offers
  • Meeting legal and regulatory reporting obligations

3. Security measures and technical integrity

Under GDPR, we're required to apply appropriate technical and organisational measures to protect the data you share with us, and we take that obligation seriously. Our systems use encryption protocols for data transmission, secure servers for storage, and restricted access controls so that only authorised personnel can view sensitive information.

We also run regular security reviews and monitor our systems for unusual activity. No system is completely immune to risk, and we won't pretend otherwise, but we invest continuously in reducing that risk as far as realistically possible. Staff handling personal data receive training on confidentiality and data handling procedures as part of our internal compliance programme.

4. Sharing information with third parties

We don't sell your personal data, full stop. Where we do share information, it's limited to what's necessary for running our services properly, and always subject to confidentiality and data protection obligations placed on the recipient.

The categories of third parties we may share data with include:

  • Payment processors and banking partners to handle transactions
  • Identity verification and anti-fraud service providers
  • Regulatory and licensing authorities, where legally required
  • IT infrastructure and cloud hosting providers
  • Marketing and analytics partners, where you've given consent
  • Law enforcement agencies, when compelled by legal process

Every time you visit our platform, cookies and similar tracking technologies help us remember your preferences, keep you logged in securely, and understand how our site is being used. Some cookies are strictly necessary for the platform to function, while others support analytics and personalisation.

You can manage cookie preferences through your browser settings at any time, including disabling non-essential cookies. Doing so might affect certain features of our platform, though core account and gameplay functions should remain accessible. We review our cookie practices periodically to ensure they stay aligned with current data protection standards.

6. Data retention period

We retain personal data only for as long as it's needed to fulfil the purposes outlined in this policy, or as required by applicable gambling and financial regulations. Account and transaction records are typically kept for a minimum period following account closure, reflecting legal obligations around anti-money laundering and dispute resolution.

Once data is no longer required, we delete or anonymise it securely. There's no indefinite hoarding of information here — retention periods are reviewed regularly to make sure we're not holding onto data longer than necessary.

7. User rights over their data

You have full control over your personal data, and GDPR gives you specific rights to exercise that control. We want these rights to be genuinely accessible, not buried in small print you'll never find.

Your rights include:

  • The right to access the personal data we hold about you
  • The right to rectification, allowing you to correct inaccurate information
  • The right to erasure, sometimes known as the right to be forgotten
  • The right to object to certain types of processing, including direct marketing
  • The right to data portability, so you can transfer your data elsewhere
  • The right to restrict processing in certain circumstances
  • The right to withdraw consent at any time, where processing relies on it

8. International data transfers

As required by United Kingdom law and GDPR, any transfer of your personal data outside the UK or European Economic Area must include adequate safeguards. Because our operations involve service providers located in different jurisdictions, some data may be processed outside these regions.

Where this happens, we rely on recognised legal mechanisms such as standard contractual clauses to ensure your data continues to receive an equivalent level of protection, regardless of where it's processed.

9. Privacy policy updates

We may update this policy from time to time to reflect changes in our practices, technology or legal requirements. When we make significant changes, we'll make reasonable efforts to bring them to your attention, such as a notice on our platform.

Checking this page periodically is a good habit, since continued use of our services after changes take effect means you accept the updated terms. We date our policy updates so you can always see when revisions were made.

10. Contact information

If you have questions about this policy, how we handle your data, or you'd like to exercise any of your rights, our customer support team is available through our platform and ready to help. We aim to respond to privacy-related enquiries promptly and treat every request with the seriousness it deserves.

Responsible gambling

Gambling should always be enjoyable, never a source of harm. If you feel your gambling is becoming a problem, free and confidential support is available through GamCare on 0808 8020 133. We encourage all players to gamble responsibly and make use of the deposit limits, self-exclusion tools and reality checks available on our platform.

Our services are strictly for individuals aged 18 and over. Please gamble responsibly.