Responsible Gambling at Ferraplay
Your wellbeing comes first, and everything we build around our platform reflects that priority. We operate under Curaçao license 8048/JAZ, and we hold ourselves to standards that go beyond the minimum requirements of that license. Gambling should stay enjoyable, never something that causes harm to you or the people around you.
We take responsible gambling seriously because we've seen how quickly recreational play can tip into something more troubling. This means we've invested in tools, policies and partnerships designed to keep you in control at every stage of your journey with us. When you play on our platform, you're backed by systems built specifically to protect you.
1. Our commitment to responsible gambling
Our commitment is clear from the moment you register with us. We design our games, promotions and account features with player protection woven into the structure, not added as an afterthought. Staff across our organisation receive training on how to spot warning signs and respond appropriately when a player might need support.
We review our policies regularly against emerging research and regulatory expectations across the markets we serve. This isn't a static commitment we made once and forgot about. Our responsible gambling framework evolves continuously, shaped by player feedback, industry guidance and our own internal monitoring of account activity.
2. Recognising problem gambling signs
Problem gambling affects people differently, and it rarely announces itself clearly. Some players notice changes in their mood or sleeping patterns long before they recognise a connection to their gambling habits. Others only see the signs when finances or relationships start to suffer.
We encourage you to check in with yourself honestly from time to time. Below are some common warning signs worth paying attention to.
Spending more money or time gambling than you originally intended
Chasing losses with the hope of winning them back
Lying to family or friends about how much you gamble
Feeling restless or irritable when trying to cut down
Borrowing money or selling possessions to fund gambling
Neglecting work, studies or relationships because of gambling
Gambling to escape stress, boredom or difficult emotions
3. Self-assessment tools and awareness
Our self-assessment tool takes just a few minutes and offers honest insight into your current relationship with gambling. We've built it around questions that gambling support professionals use regularly, and your answers remain private to you unless you choose to share them with our support team.
Do you spend more time or money gambling than you plan to?
Have you tried to cut back without success?
Does gambling affect your mood when you're not playing?
Have you hidden your gambling activity from people close to you?
Do you feel anxious or guilty after a gambling session?
Has gambling caused tension in your personal relationships?
4. Deposit limits and budget management
Setting a deposit limit takes seconds inside your account settings, and it's one of the most effective ways to keep your spending aligned with your budget. We let you choose the figure and the timeframe, and reducing a limit takes effect immediately once confirmed.
Increasing a limit works differently by design. We apply a cooling-off period before any increase becomes active, giving you space to reconsider rather than acting on impulse. Here are the limit types available to you.
Daily deposit limits
Weekly deposit limits
Monthly deposit limits
Loss limits across custom periods
Wagering limits for bet amounts
5. Time limits and session controls
It's not always easy to recognise how long you've been playing once you're absorbed in a session. Time can slip by unnoticed, especially during longer sessions or late-night play. That's why we've built session timers directly into your account dashboard.
You can set a maximum session length, and we'll notify you once that threshold approaches. Some players find it helpful to schedule regular breaks throughout a session rather than waiting for a single long stretch of play. Our controls support both approaches, giving you flexibility over how you structure your time with us.
6. Self-exclusion options
When you need to step back completely, our self-exclusion tool gives you that option without complication. We understand that sometimes the healthiest choice is removing access entirely rather than relying on limits alone. Once activated, we restrict your account immediately and block further deposits for the duration you select.
We also support GAMSTOP, the UK's national self-exclusion scheme, which extends your exclusion across other licensed operators as well. Below are the self-exclusion options we offer.
Temporary self-exclusion from 24 hours up to six weeks
Extended self-exclusion periods of six months to five years
Permanent self-exclusion from our platform
Registration through GAMSTOP for UK-wide exclusion
Account closure with cooling-off reconsideration windows
7. Reality checks and account activity alerts
Our reality check feature interrupts your session at intervals you choose, displaying how long you've played and what you've wagered so far. This small pause gives you a moment to assess whether you want to continue or stop for the day. Many players tell us this simple nudge helps them stay aware without feeling restricted.
We also monitor account activity for patterns that might suggest harm, such as rapid increases in deposit frequency or unusually long sessions. When our systems flag something concerning, a member of our team may reach out directly. This isn't about judgement; it's about making sure support reaches you before a situation escalates.
8. Protection of minors and underage access prevention
Under UKGC guidelines and our Curaçao license obligations, we verify every player's age and identity before allowing real-money play on our platform. We use recognised verification checks during registration, and accounts that cannot confirm eligibility are restricted until proof is provided. We also recommend parental control software such as Gamban, NetNanny or CyberPatrol for any shared household device, giving families extra assurance that underage access simply isn't possible through our platform.
9. Support organisations and professional help
Every player is different, and sometimes the right support comes from outside our platform entirely. Independent organisations across the United Kingdom offer confidential advice, counselling and practical tools for anyone affected by gambling harm, whether that's you directly or someone you care about.
GamCare – National Gambling Helpline 0808 8020 133, available 24 hours a day
GambleAware – gambleaware.org support and information services
Gamblers Anonymous UK – peer support meetings held nationwide
GAMSTOP – national self-exclusion scheme for UK-licensed operators
Samaritans – 116 123, free support for emotional distress at any hour
10. How to contact our responsible gambling team
We've made it straightforward to reach our responsible gambling team whenever you need guidance, whether you're setting up a limit, requesting self-exclusion, or simply want to talk through concerns about your play. Our support channels are available directly through your account area, and every enquiry is handled with discretion and care by staff trained specifically in player welfare.
Gambling should remain entertaining and never place your financial or emotional wellbeing at risk. We provide tools and support to help you stay in control, but the responsibility for a healthy approach to gambling is shared between you and us together. If you're struggling, please reach out to our team or one of the independent organisations listed above.
Gambling involves risk and should be treated as entertainment rather than a way to make money. Please gamble responsibly and only with funds you can afford to lose. If you feel your gambling is becoming a problem, contact the National Gambling Helpline on 0808 8020 133 for free, confidential support.
You must be 18 years of age or older to register or play on our platform.